Return Policy

 

All THROYAL Mattress products undergo rigorous inspections prior to dispatch in accordance with EU quality control protocols. Upon delivery, recipients are required to:

Verify the intact packaging condition and outer casing
Immediately notify our support team via registered email (support@throyalmattress.com.com) should transport damage be observed

If you receive an incorrect order, we will ship out the correct item at no cost to you. Please contact us immediately if you're concerned that you've received the wrong item.

30 day return & exchange policy 

We will provide a paid Speedaf Express shipping label via email to send your item back for a full refund or exchange, less a $45 flat fee to cover portion of return shipping. If you saved your original Latex Mattress Factory box, we recommend using it for your return.

Refunds will be processed once we've received the returned item(s).

All returns must be sent to the Latex Mattress Factory using the provided Speedaf Express shipping label.

Only one item per customer can be returned or exchanged within a 12-month period for a flat fee of $45.

LATEX MATTRESSES
Luxerion Latex Mattress

30 Night Trial - $99 Return Fee
This applies to our pre-built mattresses only, like our THroyal Latex Mattress , and does not apply to “Do it Yourself” mattresses (see below)

We offer a 30 Night Sleep Trial for our latex mattresses. Our 30 Night Trial replaces the "10 second showroom test," as we understand that it takes time for your body to adjust to a new sleep surface. We provide the 30 Night Trial to make sure you have ample time to get comfortable with your new bed. There are absolutely no shipping costs, re-stocking fees, or any other "fine print" fees beyond the flat $99 return fee. 

If you saved your original Latex Mattress Factory box, we recommend using it for your return.

To initiate a return on a pre-built latex mattress, Contact Options:

Contact Options:
① Official Correspondence:
support@throyalmattress.com
(24hr  response time under )

② Secure Portal Access:
https://throyalmattress.com/
(compliant live chat available 09:00-18:00 CET)